SmallBizGenius Analysis

Harry & David faces significant criticism regarding product quality and customer service, according to recent reviews. Customers frequently report issues with spoiled or damaged goods and difficulties resolving problems with the company's support team.

Category Breakdown

Scores based on analysis of 288 recent reviews

Product Quality

2.0/10

Numerous reviewers report receiving spoiled, rotten, or damaged fruit and food items. Customers frequently mention pears arriving bruised, blackened, or with holes, and other food items being inedible or not as pictured on the website.

65 reviews mention this

Customer Service

2.5/10

Many reviewers express dissatisfaction with Harry & David's customer service, citing long wait times, unhelpful representatives, and difficulty resolving issues. Customers report problems with incorrect orders, lack of order confirmations, and failures to receive promised refunds or replacements.

58 reviews mention this

Shipping & Delivery

3.0/10

A significant number of reviewers report issues with shipping and delivery, including late deliveries, items not arriving on time, and orders being delivered to the wrong address. Some customers also mention paying extra for expedited shipping that was not honored.

42 reviews mention this

Order Issues & Resolution

2.0/10

Many customers detail problems with order accuracy, including missing items, incorrect products, and substitutions without notification. Reviewers express frustration with the company's inability to resolve these issues effectively, often leading to cancellations and refund requests.

30 reviews mention this

Website & Discount Issues

3.5/10

Some reviewers mention difficulties using discount codes on the website and technical glitches during the ordering process. Others report that the website doesn't provide order confirmations or tracking information reliably.

10 reviews mention this

Pros & Cons

What Customers Love

Replacement offered for defective items (though quality of replacement is questionable) Mentioned 2x
"They replaced our oder that had bad pears."
Prompt delivery notification Mentioned 1x
"Delivery was prompt & notification of shipment & delivery was sent as promised."
Some customers had positive experiences with specific customer service representatives Mentioned 3x
"I received 5-star customer service from Melissa, who took my order, Toni, who greatly helped to expedite it and kept in touch with me, and Brian( from Oregon) who was also most helpful and cordial."

Common Complaints

Poor product quality, especially rotten or damaged fruit Mentioned 65x
"Ordered a box of pears for my Mom for Christmas. She loves these pears. Unfortunately, they arrived rotten."
Extremely poor customer service with long wait times and unhelpful representatives Mentioned 58x
"Absolute worst customer service ever. Someone sent me a gift from Harry & David. It was delivered to the wrong address. I spent 3 hours on customer service chat with 4 different agents tryi..."
Frequent shipping and delivery issues, including late deliveries and items not arriving Mentioned 42x
"Item never delivered. Trying to talk with someone virtually impossible. Their business has tanked since being purchased by 1-800-FLOWERS. Don’t use them . They are absolutely useless."
Problems with order accuracy, including missing items and incorrect products Mentioned 30x
"Received gift basket at Christmas which was classic tower. Fruit received was spoiled and 3 items were missing."
Difficulty using discount codes and technical issues on the website Mentioned 10x
"I tried to order and use the 20% discount code they mailed me. Their site reads that you'll get your discount after the order is placed, but it never allowed me to insert the code."

Common Questions About Harryanddavid

Answers derived from customer review patterns

Is Harryanddavid legit and trustworthy?

Based on 100 reviews, Harry & David's current reputation is questionable. While the company has a long history, recent reviews indicate significant issues with product quality, shipping, and customer service. Many customers report receiving spoiled or damaged goods and experiencing difficulties resolving problems with the company. Therefore, while Harry & David is a real company, its reliability and trustworthiness are currently low.

Based on 45 reviews

Does Harryanddavid have good customer service?

The vast majority of recent reviews suggest that Harry & David's customer service is poor. Customers frequently report long wait times, unhelpful representatives, and difficulty resolving issues. Many reviewers describe spending hours on the phone or chat trying to get their problems addressed, often without success. This indicates that Harry & David's customer service is a significant area of concern.

Based on 58 reviews

Is Harryanddavid worth it for small business?

Given the overwhelmingly negative reviews, Harry & David may not be a worthwhile option for small businesses seeking to send gifts to clients or employees. The high incidence of spoiled or damaged goods, coupled with poor customer service, could reflect poorly on the business providing the gift. There are likely more reliable options available for corporate gifting that can ensure quality and satisfaction.

Based on 35 reviews

What is Harryanddavid's return policy like?

While Harry & David appears to offer replacements or refunds for defective items, the process is often fraught with difficulty. Customers report long wait times, unhelpful representatives, and failures to receive promised refunds or replacements. The negative sentiment surrounding customer service suggests that navigating the return policy can be a frustrating experience.

Based on 20 reviews

Ready to Try Harryanddavid?

Save on your first purchase with 8 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Harryanddavid against 83 similar lifestyle & perks options.

View Alternatives